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2050 Thinkers Club Remote

Digital Customer & Citizen Communication - Readiness vs. Reality

Digital Assistants, Video Chats, Service AI – which technology actually can increase the satisfaction of customers? How can we save more lives by providing a quicker diagnostic in the healthcare industry? Is there a generation gap and how can we facilitate digital communication for the digitally-not native? Which industries are best prepared and how about the public sector? What is the current state of digital customer communication?

In this webinar, 2050 Thinkers VP Max Byloff welcomed the two international experts Jama Nateqi, Founder of symptoma.com, and Martin Ward, Oracle Solution Engineering Ecosystem for CX, to discuss the state of digital customer communication.

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